Graphic Design Services – OLC Creative Services

Overview

OLC Creative Services accepts Work Requests only from supported staff groups*.

EIRA provides training and support to all staff. CDE provides training and support to faculty.

OLC Creative Services invites all users to use Self-Serve Courses and Resources.

Need	OLC Supported Staff Groups*	Non-Supported Staff Groups	Non-Supported Faculty Groups
Training	EIRA	EIRA	CDE
Questions/Support	OLC or EIRA	EIRA	CDE
Work Requests	OLC	internal resource	internal resource

Figure 1: Table showing OLC supported and non-supported groups.

*OLC Supported Staff Groups:

1. Request

A ServiceNow request ticket is required for all tasks. Please avoid rules or filters that hide ServiceNow emails.

Please provide two weeks’ notice and details for your request.

You can use our Guiding Questions to help plan your project.

2. Follow Up

We will follow up on your request or schedule a time to discuss.

If applicable, we will get estimates for printed or manufactured items.

We will provide estimates before designing the artwork and an invoice for payment.

3. Draft

We send a draft for your review and feedback.

4. Final Draft / “Proof”

A proof is the final design intended for a detailed review before it goes to production.

An approval certifies that: The proof is correct and free of errors and it is approved to send to production.

No changes may be made after approval. (Make sure many sets of eyes have reviewed the proof!)

Once we receive approval, we send the artwork file to the printer or manufacturer.

5. Wrap Up

We provide information on how to use digital and printed items.

The vendor tells us when items are ready for you to pick them up or when they will be delivered.

We provide invoices to your department’s representative for payment.

We need a minimum of two weeks‘ notice to schedule work. (Vendors may need advance notice for manufactured items. )

We cannot start until after we receive complete and final text and elements.