Self-Serve Courses

Introduction

What are Self-Serve Courses?

Self-Serve Courses combine best practices from:

• WCAG 2.0 standards related to document accessibility
• technical writing best practices
• graphic design best practices
• document accessibility requirements

Self-Serve Courses are original content by Brenna and based on training from LinkedIn Learning, CreativePro, Level Access, SiteImprove Academy, Creative Boost, WCAG 2.0 standards, UTA’s Technical Writing and Document Design minor, and UTA’s professional certification in graphic design.

The methods in these courses are thoroughly tested and used daily by OCI Creative Services.

What Operating System is Shown in Self-Serve Courses?

• Self-Serve Courses provide steps, screenshots and videos from a Mac OS.
• We regret that we are not able to provide parallel instruction for Windows at this time.
• Windows users are encouraged to consult Microsoft help files for specific instructions. The best practices and requirements are the same, but menus and functions may be different for Windows.

Who Should Take Self-Serve Courses?

The intended audience for Self-Serve Courses are “content authors,” including (but not limited to):

• marketers
• communicators
• writers
• trainers
• graphic designers
• content authors of all kinds

How are Self-Serve Courses Different from Other Training?

Self-Serve Courses present everything content authors need to know and do.

They provide both background information and step-by-step instructions.

Self-Serve Courses were developed by a content author, for content authors.

How Should Users Proceed Through Self-Serve Courses?

Self-Serve Courses are cumulative and progress from the easiest techniques to the most advanced.

• User should take Self-Serve Courses in order.
• Do not skip entire courses.*
• Do not skip course sections.

*Some courses (such as InDesign) may not apply to content authors, depending upon their roles.